Shipping origin
All orders are shipped from Spain.
Shipping Destinations
We ship to all countries within Europe, as well as internationally. If your country is not available at checkout, please contact us at info@thecollexicon.com .
Processing Time
Orders are usually processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
- Spain: 1-3 business days (Correos, MRW, or similar courier).
- European Union countries: 3-7 business days.
- International (outside the EU): 7-20 business days, depending on destination and customs.
Please note that delivery times may vary due to factors beyond our control, such as customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and weight/size of the package.
Free shipping may be available for orders above a certain value; please refer to our current offers on the website.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number (when available). Some economy shipping methods may not include tracking.
Customs and Import Duties
International orders (outside the EU) may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. Please check your country’s regulations before placing an order.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours with photos and details. If your order does not arrive within the estimated time, please contact us at info@thecollexicon.com so we can assist you.
Address Accuracy
Please ensure your shipping address is complete and correct. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Taxes and VAT
For customers within the European Union (EU):
All prices displayed on our website include Spanish VAT (Value Added Tax) at the applicable rate. Orders shipped to destinations within the EU will not incur additional VAT or import duties upon delivery.
For customers outside the European Union:
Orders shipped to countries outside the EU are not subject to Spanish VAT. However, your order may be subject to local taxes, customs duties, or import fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
We recommend checking with your local customs office for more information about any possible charges.
Commercial Invoices:
All international shipments include a commercial invoice with the required customs information. We are legally required to declare the actual value of the goods and cannot mark orders as gifts or undervalue them.
Questions
If you have any questions about our shipping policy, feel free to contact us at info@thecollexion.com .